Customer Service Tip from Core People Resources
Core People Resources provides human resources consulting through a web-based platform suite based on over 30 years of HR leadership expertise. CPR™ is an innovative Human Resources expert system designed to help you add "bench strength" to your HR function by centralizing the information you need to manage the most important part of your business, human capital. CPR™ web-enabled technology provides easy access to up-to-date HR information whenever you need it. For more information on CPR™, call 610-863-0329 or visit www.corepeopleresources.com.

As the holidays approach, more consumers purchase gifts, food and supplies and take part in recreational, cultural and social opportunities. With the increase in activity, taking the time to assess your customer service could help generate repeat customers and increased sales. Studies show customers who have a favorable buying experience tend to return. Some businesses hire a mystery shopper to critique its customer service. The anonymity of the process provides a realistic portrayal of what your business looks like through the eyes of the customer. Looking through a customer’s eyes provides a unique opportunity to address hidden problems that may be negatively influencing sales or deterring customers from returning. This can provide a competitive edge for your business.

TIP: Holiday sales oblige many businesses to hire seasonal help in the retail, hospitality and other industries. Don’t forget to have employees complete an I-9 form before they start working to avoid problems with the Department of Naturalization.